The FIFA World Cup concluded this weekend, and if you are a YouTube TV subscriber who experienced issues while trying to stream the global event, you were not alone. Interruptions were experienced by subscribers, later confirmed to be an outage. This is the first time Google’s YouTube TV service has experienced any kind of outage for its users, though it didn’t last long.
YouTube TV has been super reliable, but the hiccup during the World Cup last week angered fans in the US even with the still affordable $40 monthly price tag. To apologize for the frustration the outage may have caused you, Google is giving all YouTube TV subscribers free credits.
The outage occurred during the match between England and Croatia. Many users reported to Google, who quickly acknowledged the problem and was able to get things back up and running after a brief delay. The service caused some subscribers of the popular service to miss part of the game while things were down for the channel. Google was able to fix the problem, though the company has not shared what it was exactly that caused the outage. Hopefully this doesn’t become a recurring problem and certainty not for big events like the World Cup.
As compensation for the outage, YouTube appears to have decided to email free credits to be used for the service to all YouTube TV subscribers. According to Droid-Life, who has already received the email, YouTube TV subscribers are being sent a week of free service. The email (shown above) sums up what happened and informs subscribers to watch for a second email containing confirmation that the credit has applied to the Google account registered with the service. With that email you’ll be able to claim the credit and add it to your account for use whenever you desire.
Emails have already begun going out. Have you received it? Does this sound like a fair method to make up for the outage in your opinion? Let us know down in the comments.
YouTube TV is still a great value and has been growing rapidly. There’s a free trial available and you can sign up here.