As a result of audio issues, a burn-in screen problem and unfavorable color reproduction, Google opted to up the Pixel 2 and Pixel 2 XL warranty to 2 years for all buyers. When Google announced this, it wasn’t clear what would happen to those enrolled in the Google Store’s $129 Preferred Care plan. Now it is, kind of. Here’s what we know.
Google didn’t know Pixel 2 and Pixel 2 XL would face issues, and because of these issues, all buyers of either handset have been granted an extended 2-year warranty. Those who opted into Google’s new Preferred Care plan paid $129 for this, and now it’s free, so there has been some questioning about the unfairness of this.
Emails are being sent to Preferred Care buyers. To provide extra coverage over those not on the plan who now get a 2-year warranty for free, Google is no longer going to charge paid members extra for normal wear and tear during the 2 years. So basically, you’ll be automatically eligible for a replacement device or repair of the issue at no additional cost. According to Droid-Life, there is still a lack of clarification, as Google’s support pages haven’t yet reflected what was mentioned in the email. We’re sure paid subscribers of the plan are getting something extra, it’s just not explicit as to exactly what that extra is.
We’ll update this post as soon as we gain more information. If you happen to run into a problem that needs immediate attention, our recommendation is that you call Google’s customer support line, explain the situation and email received, and see for sure what you’re entitled to. Let us know in the comments.