We know what you’re probably thinking having read the title of this story, but that’s not exactly what is going on here. Over the last few weeks, several Galaxy Note 8 owners have reported the same issue with the phone’s battery. The issue here is not exploding, but rather a brick problem when the phone’s battery is drained to empty. Some Galaxy S8+ owners also complained about the issue, and Samsung has now responded.
After conducting some research, Samsung has found a flaw with the battery inside Galaxy Note 8. This flaw has been responsible for the battery incidents that have occurred over the last few weeks.
Samsung hasn’t gone into detail about what exactly is causing some Galaxy Note 8 devices to remain powered down. Initial signs point toward this being a hardware issue, thus one that is not fixable with a software update. And as of now, there is no work around as wireless charging nor wired charging has solved the mystery. Samsung Germany made the following statement in response.
“Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further.”
The South Korean giant is currently offering replacements for those with the issue described above. As of right now, it has been limited to a very small number of people. However, if you’re a Galaxy Note 8 owner, I suggest plugging in your phone before it reaches zero so as to avoid the problem altogether.
Just when things begin to go right for Samsung, the company gets hit with another hurdle. At least this one isn’t severely injuring people. Hopefully we’ll gain more clarification soon.